Shipping policy

Shipping Policy

Last updated: July 29, 2026

Where we ship

Barkleon currently ships only to eligible addresses within the United States. We do not currently offer international shipping. Certain P.O. boxes, military addresses, territories, remote locations, or carrier-restricted addresses may be unavailable; any available service will be shown at checkout.

Processing and transit estimates

Orders normally require 1–3 business days for processing before shipment. Standard tracked transit normally requires 5–15 business days after processing. The expected total is therefore 6–18 business days from order confirmation. Business days exclude weekends and U.S. federal holidays.

These timeframes are good-faith estimates, not guarantees. Carrier, weather, address, inventory, supplier, security-review, and other disruptions can affect delivery. We do not offer guaranteed or expedited delivery unless a service is expressly labeled guaranteed at checkout.

Shipping charges

Current standard shipping is $8.00 for orders below $70.00 and free for orders of $70.00 or more, after discounts and before any applicable tax, unless a different amount is clearly shown at checkout. The checkout total controls if a promotional or address-specific rate differs from this policy.

Fulfillment partners and split shipments

We may use independent suppliers, fulfillment partners, and carriers. Items in one order may ship separately and arrive on different dates. You will not be charged an additional shipping fee solely because we split an order.

Tracking

When available, tracking is sent to the email or phone number supplied at checkout. Tracking can take 2–5 business days after shipment to begin updating. A lack of an immediate scan does not necessarily mean the package has not moved.

Address accuracy and delivery access

You are responsible for providing a complete and accurate deliverable address, including unit number, access instructions, and current contact information. Contact us immediately through our Contact page if an address is incorrect. We cannot guarantee a change after fulfillment processing begins.

If a package is returned because of an incorrect or incomplete customer-supplied address, refusal, failed delivery attempts, or lack of access, we may refund the merchandise after it is returned to us, less the original shipping charge and any carrier return cost, to the extent permitted by law. Reshipment requires payment of the new shipping charge. We will not apply this deduction when the address error was ours or applicable law requires otherwise.

Delays and cancellation rights

If we learn that we cannot ship within the time stated above or another time expressly stated at checkout, we will provide the notice, revised estimate, opportunity to consent to delay, cancellation option, and prompt refund required by applicable law. If we cannot reasonably ship the order, we may cancel it and issue a full refund for the unshipped merchandise.

Lost, damaged, or misdelivered packages

Inspect deliveries promptly. Contact us within 7 days after a damaged delivery or after tracking indicates delivery but the package cannot be located. Include your order number, tracking number, photographs, and any carrier communication. This reporting period helps us investigate; it does not limit a non-waivable legal right.

For a package marked delivered, first check the delivery area, household members, neighbors, building staff, and carrier. We may open a carrier investigation and require a signed statement. Where required by law or supported by the investigation, we will provide a replacement or refund. After a carrier confirms correct delivery, Barkleon is not responsible for theft, loss, or damage occurring after delivery except to the extent applicable law imposes responsibility.

Risk events outside our control

To the fullest extent permitted by law, we are not liable for delay caused by events beyond our reasonable control, including severe weather, natural disaster, labor disruption, war, civil disorder, epidemic, government action, cyberattack, carrier interruption, or supplier interruption. This does not remove any notice, cancellation, refund, or other remedy required by law.

Contact

Shipping questions may be submitted through our Contact page. Mailing address: Barkleon, 260 Kings Mall Ct #102, Kingston, NY 12401, United States.