Refund policy

Return and Refund Policy

Last updated: July 29, 2026

This policy applies to purchases made directly from Barkleon through pets.myoffices.cc and is incorporated into our Terms of Service.

30-day return window

You may request a return within 30 calendar days after confirmed delivery. To qualify, the item must be unused, unworn, unwashed, unaltered, free of pet hair, odor, waste, or other contamination, and in its original packaging with all tags, instructions, accessories, and proof of purchase.

To start a return, contact us through our Contact page before sending anything. Include your order number, the item, the reason for the request, and photographs when relevant. If approved, we will provide return authorization and instructions. Items sent without prior authorization, sent cash-on-delivery, or sent to a manufacturer or supplier without our written instructions may be refused.

Authorized return address: Barkleon Returns, 260 Kings Mall Ct #102, Kingston, NY 12401, United States. Do not send a return to this address until we issue written authorization.

Hygiene and non-returnable items

For health and sanitation reasons, waste-contact products and other hygiene-sensitive goods cannot be returned after their sealed packaging has been opened or after use, except where the item is defective, damaged, incorrect, materially not as described, or applicable law requires a remedy. Gift cards, personalized items, and products clearly identified as final sale before purchase are also non-returnable, except as required by law.

Damaged, defective, incorrect, or missing items

Inspect your order promptly. Contact us within 7 days after delivery if an item arrives damaged, defective, incorrect, incomplete, or materially not as described. Include the order number, packaging photographs, product photographs or video, and the shipping label. This 7-day notice period helps us investigate carrier and supplier claims; it does not limit any non-waivable legal right. Depending on the circumstances, we may provide a replacement, repair, partial refund, full refund, or another remedy required by law. We may require return of the item at our cost before issuing a remedy.

Return shipping and fees

For an approved discretionary return, the customer is responsible for return shipping and bears the risk of loss until the return is delivered to us. We recommend a tracked and insured service. We do not charge a restocking fee. Original shipping charges and optional expedited charges are non-refundable unless the return results from our error, the item is defective or materially not as described, or applicable law requires otherwise.

Refunds

We will inspect an authorized return and notify you of approval or rejection. Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or payment provider may require additional processing time. If more than 15 business days have passed after we approved a refund, contact us through the Contact page.

We may deduct only amounts disclosed in this policy or otherwise permitted by law, including loss in value caused by handling beyond what is reasonably necessary to inspect an item. We do not issue refunds to a different card, bank account, or person.

Order changes and cancellations

A self-service cancellation request is available for 15 minutes after an eligible order is placed. After 15 minutes, contact us immediately; cancellation is not guaranteed after fulfillment processing begins, an order is transmitted to a fulfillment partner, or a shipping label is created. If cancellation is still possible, we will cancel and refund the order. If the order has already shipped, the return provisions above apply.

Shipping delays or non-delivery

If we cannot ship within the time stated at checkout or in our Shipping Policy, we will provide any delay notice, cancellation option, and prompt refund required by applicable law. A customer who chooses cancellation for an eligible shipping delay will receive a full refund for the unshipped merchandise.

Exchanges

We do not offer direct exchanges. The fastest option is to return an eligible item and place a new order after the return is approved.

Non-waivable rights

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified. Where this policy conflicts with mandatory consumer-protection law, that law controls only to the extent of the conflict.